We recognise the importance of protecting the privacy of information we may collect from our on-line visitors. To this end, we are committed to using our best efforts to respect the privacy of our on-line visitors. No personally-identifiable information is collected by this site unless provided explicitly by a user via the forms on the site. Any information you provide us with will be kept confidential and not be passed on and used by third parties or mailing houses.
No "cookies " are generated or used by the web or other information servers at this site at any time. The standard web, gopher, and ftp information servers at this site, like all other web, gopher, and ftp servers, create local log file entries containing connection-related technical data, but no personally-identifiable information not provided explicitly by the user. Their data entries in these logs are used only for server and network operation and maintenance, and are not released to outside entities.
Our site's operating system may automatically record some general information about your visit, such as: The Internet domain for your Internet service provider, such as "company.com" or "service.ca" and the IP address of the computer accessing the Web site, such as "ppp-55 The type of browser (such as "Netscape version x" or "Internet Explorer version x") is recorded, as is the type of operating system you are using (such as Macintosh, Unix, or Windows).
This policy discloses the privacy practices for our Web site. However, our site contains links to other sites. Once you link to another site, you are subject to the privacy and security policies of the new site. We encourage you to read the privacy policies of all Web sites you visit, especially if you share any personal information.
The way we collect and process your personal data shall always be in line with the General Data Protection Regulation.
The only personal data we collect from you is what you supply us with in the following forms:
Web site enquiry forms. When you request a quote, call back or submit feedback you have the option to fill in your name, telephone and email address as a means of us being able to contact you.
If you make a telephone enquiry and request that we contact you back with information such as quotations or general product information.
Suppliers data is collected when suppliers invoice us.
If you arrange a job we will take your contact details and the address where the work is to be carried out along with invoicing details.
Your personal data is only used for the purposes of processing enquiries you have made to supply quotations, order processing, invoicing and the processing and keeping of the company’s audit accounts.
Suppliers, service providers and contractors data is stored and processed for the purposes of making payments and keeping the company’s audit accounts.
We do not use your data for direct marketing purposes.
We do not share, sell or forward your data to any third party.
You may wish to access a copy of the personal data we hold about you - this is called a Subject Access Request. You can do so by calling or emailing us. We will respond as quickly as possible within the statutory 30 days. Please note we may need additional information from you to verify the the request before supplying the the personal data and the 30 days commencing upon receipt of the information we need to verify your identity.
Please be aware that for security reasons we do not usually provide details of any bank details that we hold against your account(s). Please speak to our Data Governance team should you need this additional information.
If you believe we have made an error as to the personal data we hold about you, call or email us so we can make the correction for you.
You have the right to ask for your personal data to be deleted from our records to avoid any further contact with you. Any request will be considered in light of the legal obligations that we hold, store and process your personal data and the purpose for which that data is used. Where the legal bases permits, we will respond to your instruction in a timely manner. Please note, where we have a legal or contractual obligation to hold your personal data, we may not be able to carry out your request but we will explain this fully to you.
Should you are concerned that we are processing your personal data in a way that you do not understand or agree and wish to restrict such processing, please call or email and we will answer your questions and try to assist you.
You have the right to object to certain types of processing of your personal data but please understand that this may mean that in some instances we cannot take on your order.
You have a right to take a complaint to the Information Commissioner's Office (ICO) if you have a complaint with the way you think your personal data has been processed. For more information, please visit https://ico.org.uk/concerns.